The Brett Martin Group promotes the underlying principle that everyone working for any Group company, including the directors, must adhere to the highest standards of integrity, loyalty, fairness and confidentiality, including meeting all legal and regulatory requirements specifically including prevention, detection and investigation of fraud, bribery and corruption and modern slavery.
As part of the Board’s role it seeks to ensure that it is cognisant of the long-term impact of any decisions. To that end, the Board periodically reviews the group’s strategy and regularly seeks updates on strategic issues that may impact the business. The Board annually requires management to prepare a Business Plan for the following year, including financial projections and funding requirements, taking into consideration business risks, both principal and emerging. In that context, any matters presented to the Board for approval need to align with the group’s strategy and Business Plan.
Brett Martin Group recognises the importance of engaging with stakeholders to help inform strategy and Board decision-making. Relevant stakeholder interests, including those of employees, customers, suppliers, regulators and others are taken into account by the Board when it takes decisions.
Our policy of continuous improvement is focused on developing ‘best in class’ customer experience as an effective business development strategy. In particular, we pride ourselves on exceptional rates of customer retention with many customer relationships extending beyond 30 years.
With more than 40% of revenue generated in export markets, the group has invested in new Customer Relationship Management tools, capturing more real-time data to drive opportunity conversion and enhance operational communications across the business as we seek to deliver excellence in customer service to over 70 countries, worldwide.
Our customers are critical to the success of the Group and frequent engagement by senior management across multiple disciplines has been a major contributor to the development of long term partnership’s with key market players and contributes to market intelligence gathering and the strategic planning process.
At Brett Martin, we are also committed to maintaining a positive relationship with all our suppliers, promoting excellence in demand planning, quality conformance, and continuous improvement opportunities. We undertake a review of supplier performance and feedback regularly and make decisions in light of this information. this process builds supply side resilience and protection at times of potential interruptions to raw material supply.
We understand that the success of our business depends on attracting, retaining and motivating employees. Many of our staff have been employed by the business for many years. We ensure that we remain a responsible employer, from pay and benefits to our health, safety and workplace environment.
In 2024 we continued to survey employees to measure their satisfaction with the objective to respond directly to any negative concerns. This showed improvement against earlier survey results. In addition, we benchmarked our pay and conditions against similar local businesses in order to review and refine a competitive employment offer.
The Directors take account of the implications of decisions on employees and the wider workforce, where relevant and feasible.
Brett Martin Group Values
As part of our continuous improvement process we have reviewed and updated our company visions and values:
Brett Martin CARES
C – Collaborate with our customers and people to achieve success through strong partnerships and teamwork
A – Accountable for delivering excellent quality and service, recognising that individual contributions drive our overall success
R – Respect our colleagues by fostering open and honest communication, always acting with integrity
E – Empower our people to make informed decisions and drive continuous improvement
S – Service Excellence is at the heart of everything we do. We aim to consistently exceed our customers’ expectations.