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Service and Support

Service & Support

An Independent Company, for Independent Merchants

A dedication to customer service, product quality and loyalty to the independent merchant is an ethos which merchant customers of Brett Martin Plumbing and Drainage throughout Great Britain and Ireland are familiar with.

It is our policy to deliver on all aspects of the business.  Whether it’s technical or sales support,  product quality and availability, efficient administration or final on-time delivery of goods, we strive to exceed our customers requirements.

At Brett Martin we continually strive for the highest standards in service and support for our customers

Laurence Martin,
Managing Director

National Distribution

This is underpinned by a service and delivery ethos that separates Brett Martin from other suppliers. With a fleet of dedicated delivery lorries working nationwide, deliveries can be met within just 3-5 working days from receipt of order. Brett Martin operates its own distribution fleet nationally instead of outsourcing the logistical operations and has four strategically located distribution depots based in the Midlands, South East, Scotland and Ulster.  This investment in regional infrastructure means Brett Martin Plumbing and Drainage can work closely with our stockists to supply the products they require, when their customers need them.

Technical Advice and Assistance

Further underpinning Brett Martin’s dedication to customer service, the company provides full technical advice and back up. In addition to online technical support, a technical helpdesk is also available to deal with any questions. Contact our Technical Team


Brett Martin’s dedicated Specification Team works behind the scenes for our merchant customers to get our product ranges specified by public and private sector house builders, for both new constructions and refurbishment projects. Contact our Specification Team

National Sales Service

The National Sales team is on call to offer local support in your area and technical advice is on hand for any project big or small. Combine such high levels of all round service with high quality products and it is easy to see why Brett Martin Plumbing and Drainage is the company you can rely on for quality, service and value. Contact our National Sales Team